Shipping Policy

Thank you for shopping with MadMoon. We are committed to delivering your order quickly, safely, and efficiently.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Estimated delivery time is 2–5 business days, depending on your location.

• Delivery times may vary due to weather, holidays, or other unforeseen circumstances.

Shipping Fees

• Shipping costs, if applicable, will be displayed during checkout before you complete your order.

• Promotional offers with Free Shipping will be clearly indicated on the product page or at checkout.

Cash on Delivery (COD)

For eligible locations, Cash on Delivery (COD) is available. Please ensure that the correct payment amount is ready when your order arrives.

Order Tracking

Once your order has been shipped, our customer support team may provide shipping updates when available.

Incorrect Shipping Information

Please make sure your shipping address and phone number are accurate when placing your order. MadMoon is not responsible for delays or failed deliveries caused by incorrect customer information.

Delayed or Lost Orders

While we do our best to deliver every order on time, delays may occasionally occur due to circumstances beyond our control. If your order is significantly delayed, please contact our customer support team, and we will assist you as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact the MadMoon Customer Support Team. We are always happy to help.